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Privacy Policy

Last updated: 12/13/2024

Agile Alpaca ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website, services, and applications (collectively, the "Services").

Information We Collect

a. Information You Provide

  • Personal Details: Such as your name, email address, phone number, and other contact information.
  • Account Information: Including username, password, and related authentication credentials.
  • Payment Gateway Integration Data: This includes details provided for integration with our Services, such as API keys, payment provider account details, and related configuration settings.

b. Information Collected Automatically

  • Usage Data: Information about how you interact with our Services, such as pages viewed, time spent on the website, and actions performed.
  • Device Information: Details about the device you use to access our Services, such as IP address, browser type, operating system, and unique device identifiers.
  • Integration Activity Logs: Data automatically collected during the interaction between our gateway and your configured payment providers or e-commerce platforms, such as transaction status, request timestamps, and error codes.

c. Cookies and Similar Technologies

  • Enhance your experience with our Services.
  • Provide secure authentication.
  • Collect analytics to improve functionality and user experience.

Security

We are committed to ensuring the security of your data. Our system is built with state-of-the-art security measures to provide a fully secure environment for storing and processing your information.

  • Encryption: All sensitive data, including passwords and API tokens, are stored in an encrypted format using industry-standard encryption protocols. This ensures that your data remains protected even in the unlikely event of unauthorized access.
  • Secure Access: We implement strict access controls to ensure that only authorized personnel can access your information, and only for legitimate purposes.
  • Data Transmission: All data transmitted between your systems and our platform is encrypted using secure communication protocols (such as HTTPS and TLS).
  • Continuous Monitoring: Our systems are continuously monitored for potential vulnerabilities, and we apply regular updates and patches to ensure the highest level of security.

While we have implemented robust measures to protect your data, no system can be guaranteed as completely impenetrable. We are, however, fully committed to maintaining and continually improving our security standards to safeguard your information.

How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide, operate, and maintain our Services.
  • To improve and personalize your experience.
  • To communicate with you, including responding to inquiries and sending updates.
  • For analytics and research to better understand how our Services are used.
  • To ensure the security of our Services.

Sharing Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors who help us operate our Services.
  • Legal Obligations: When required by law or to protect our legal rights.
  • Business Transfers: In connection with a merger, sale, or transfer of all or part of our assets.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your information, including:

  • Accessing, correcting, or deleting your personal data.
  • Opting out of marketing communications.
  • Managing cookies through your browser settings.

To exercise your rights, please contact us at info@agile-alpaca.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us:

  • Email: info@agile-alpaca.com
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